Radio Free 501c is the voice of Rogue Tulips Consulting. The author reads her weekly message from the Rogue Tulips Consulting newsletter, Rogue Speak. This week's topic is: Harassment, Brick Walls, & Apathy: How NOT to treat Members, Clients, or Customers.

Customer service (also known as client service or member service) is what sets apart any company or organization that is committed to excellence. While all organizations need to earn money to survive, that cannot be the only driver when it comes to serving the people who use your products or services. Think about the best experiences you have with any organization providing you with a service: it almost always comes down to how helpful, informed, and service-oriented the representatives are.

Radio Free 501c is the voice of Rogue Tulips Consulting. The author reads her weekly message from the Rogue Tulips Consulting newsletter, "Rogue Speak."  This week's topic is: Don't Even Get Me Started . . . Things On My Mind 1. Harassment Marketing 2. Women Not Speaking Up 3. Anti-Consultant Bias.

We all have them. Topics and issues that you don’t EVEN want to get started on because you will go on. And on. And on. Usually, these topics are emotionally charged or just plain frustrating because there doesn’t seem to be any resolution in sight. For example, when it comes to driving: Why don’t people use their turn signals? Was there a strange EMP (electromagnetic pulse) that ONLY affected cars turn signals making them non-functional?

The Academy of Medical-Surgical Nurses (AMSN) has created a corporate partnership relationship with Medtronic that provides significant value for members and AMSN, as well as Medtronic.