The author reads her weekly message from the Rogue Tulips Consulting newsletter "Rogue Speak."

This week's message: Empty Files – Why we need Knowledge Management

Last week, I wrote about my experiences starting a job with no files, no procedures, and no processes in place. My predecessor took all the knowledge with her and didn’t leave anything behind. But then I heard from a reader who reported the OPPOSITE end of the spectrum: starting a job with too many files and pieces of paper that haven’t been organized in any useful way.